When you’re ready to travel again, we’ll be ready to welcome you.
As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests in three key ways.
- By redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness by using new science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey and launching a global IHG Clean Promise.
- Providing flexible offers and packages so you can book with confidence.
- Proving Covid Safe meeting technology to allow you to get back to business.
Keep reading to find out more.
IHG Way of Clean
We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
Supporting the Wellbeing of Guests and Colleagues
Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:
- Cleanliness information in hotels and on IHG’s booking channels
- Social distancing operating procedures and signage
- Guidance on the use of protective equipment as necessary by hotel colleagues
- Updated colleague training and certification
- Availability of individual guest amenity cleaning kits
- Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels
Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.
**As a precautionary measure to safeguard our team and our guests, IHG (InterContinental Hotels Group) has decided that all hotel colleagues will wear face masks to mitigate the current heightened risk of community transmission in some areas of New South Wales and Victoria.**
UPDATED HOURS OF OPERATRION
We will be following advice from the NSW Health Department which restricts how many guests we can welcome at any
given time. We apologise if your preferred dining time is not available and thank you in advance for your patience as we
navigate these new trading restrictions.
Hotel Dining and Drinks
Shutters Restaurant: A new restaurant that merges stunning views of our beloved Coogee beach with tastes of the Mediterranean.
Our bar and terrace area will be open for breakfast from 7:00am – 11:00am each day (a la carte only). Shutters will be closed from 11am on weekdays but open throughout the weekend for bar service.
In-Room Dining: Our in-room dining menu is currently available from (7:00am - 10:00am, 12:00pm - 2:00pm, 5:00pm - 9:00pm - daily).
Note: Minibar items have been removed from our guest rooms to reduce any unnecessary risk of contamination. Minibar items can be purchased from Shutters Restaurant
Estate Kitchen: The most sophisticated of the three-venues, Kitchen embraces local seafood among classic favourites.
Estate Kitchen is open for dinner Thursday – Monday nights from (5:30pm - late) and is open for lunch on Saturday and Sunday from (12:00pm - 3:00pm)
Estate Taqueria: This next generation cantina is brought to life with eccentric patterns, neon lights and bursts of blue and yellow furniture.
Estate Taqueria is currently open from Monday - Wednesday (4:00pm - late); Thursday - Sunday (12:00pm - late). *Walk-ins only
The Terrace is open from Friday (4:00pm - late); Saturday/Sunday (12:00pm - late) *Walk-ins only
Note: Our restaurants and bars are currently opening in a phased manner in adherence to State Government direction.
Please ensure you “sign-in” when visiting any venues to ensure we can meet the requirements placed upon our
industry
Update to Hotel Facilities
The hotel pool is open (no more than 20 guests to use at any one time); our gymnasium (level one) is also open and are currently adhering to strict physical social distancing standards.
Current Building, Painting & Maintenance Works
Please note that up until mid-November 2020 we have scheduled building and maintenance works which will affect specific areas of the hotel at different times. The works will be in and around our guest room balconies, the hotel driveway, and parts of the façade of the building. During this period, there may be some noisy works from Monday – Friday between the hours of 8:30am and 5:00pm and on Saturday’s between 9:30am and 3:00pm. We anticipate that noisy works will be intermittent, and room allocations will be made to ensure minimal disruption for our guests. If you have any concerns at all, please do not hesitate to contact the Manager on Duty.
Book with Confidence - Flexible Packages
Take advantage of flexible packages and rates with 24 hour cancellation and no pre-payment to ensure you can book with confidence.
What suits you best? Free Breakfast and Parking? Buy 2 get a third night free? Book now and pay later with full cancellation? Browse our offers to find one right for what you need.
Covid Safe Meeting Technology
The newly renovated event spaces are ready for your next event. As more and more Australian Meeting & Event organisers look to minimise risk and hold their events at home this year, the new-look hotel is inviting delegates to head beachside and meet safely with its brand new content-sharing technology. As part of recent multi-million dollar renovation, a custom-built AV solution was installed to easily and simultaneously connect all of the hotels’ 11 meeting rooms, and share content. The tech solution is perfect for clients looking to safely distance their delegates across multiple meeting spaces.
COVID SAFETY
We are pleased to announce that we are a COVID Safe business, as verified with the NSW State Government.
When you’re ready to travel again, we’ll be ready to welcome you.
A Hotel for Every Occasion
We also have more than 6,000 IHG hotels in nearly 100 countries, we have the perfect hotel for every need.
