When you’re ready to travel again, we’ll be ready to welcome you.
As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests in three key ways.
- By redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness by using new science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey and launching a global IHG Clean Promise.
- Providing flexible offers and packages so you can book with confidence.
- Proving Covid Safe meeting technology to allow you to get back to business.
Keep reading to find out more.
IHG Way of Clean
We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
Supporting the Wellbeing of Guests and Colleagues
Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:
- Cleanliness information in hotels and on IHG’s booking channels
- Social distancing operating procedures and signage
- Guidance on the use of protective equipment as necessary by hotel colleagues
- Updated colleague training and certification
- Availability of individual guest amenity cleaning kits
- Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels
Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.
UPDATED HOURS OF OPERATRION
We will be following advice from the NSW Health Department which restricts how many guests we can welcome at any
given time. We apologise if your preferred dining time is not available and thank you in advance for your patience as we
navigate these new trading restrictions.
Hotel Dining and Drinks
A new restaurant that merges stunning views of our beloved Coogee beach with tastes of the Mediterranean.
Our bar and terrace area will be open for breakfast from 6:30am – 10am - Monday to Friday and between 6:30am - 11am - Saturday to Sunday.
Lunch at Shutters will be available for our grazing menu between 12pm - 9:30pm - Monday to Sunday.
Happy Hour is between 2pm to 4pm - Friday to Saturday
Dinner at Shutters will be available between 5pm - 9:30pm Thursday to Saturday.
High Tea will be served between 12pm - 4:30pm on Sundays only.
Our in-room dining menu is currently available from 7am - 10am, 12pm - 2pm, 5pm - 10pm (daily).
Note: Minibar items have been removed from our guest rooms to reduce any unnecessary risk of contamination. Minibar items can be purchased from Shutters Restaurant.
If you have breakfast included in your accommodation package, this can be enjoyed in Shutters Restaurant (ground floor).
The most sophisticated of the three-venues, Kitchen embraces local seafood among classic favourites.
5:30pm - 10pm - Wednesday to Sunday (Dinner)
12pm to 3pm - Friday to Sunday (Lunch)
4pm - 6pm - Wednesday to Thursday
This next generation cantina is brought to life with eccentric patterns, neon lights and bursts of blue and yellow furniture.
Opening hours: *Walk-ins only
4pm - late - Tuesday to Thursday
12pm - late - Friday to Sunday
4pm - 6pm - Thursday
12pm - 2pm - Friday to Sunday
Please note the Taqueria Express is now closed as we conclude the summer season.
Drawing inspiration from northern California, Terrace embraces an outdoor space unlike any other, channeling
beach club vibes with an open-air entertainment area.
4pm - 10pm - Tuesday to Thursday
12pm - 10pm - Friday to Sunday
4pm - 6pm - Wednesday to Thursday
*We are only taking bookings for groups of 8 - 20 with a pre-payment of $50pp. Walk-ins under 8 people welcome.
Groups of more than 20 should email firstname.lastname@example.org to discuss.
Note: Our restaurants and bars are currently opening in a phased manner in adherence to State Government direction.
Please ensure you “sign-in” when visiting any venues to ensure we can meet the requirements placed upon our
Book with Confidence
Take advantage of flexible packages and rates with 24 hour cancellation and no pre-payment to ensure you can book with confidence.
What suits you best? Free Breakfast and Parking?
Buy 2 get a third night free? Book now and pay later with full cancellation? Browse our offers to find one right for what you need.
Covid Safe Meeting Technology
The newly renovated event spaces are ready for your next event. As more and more Australian Meeting & Event organisers look to minimise risk and hold their events at home this year, the new-look hotel is inviting delegates to head beachside and meet safely with its brand new content-sharing technology.
As part of recent multi-million dollar renovation, a custom-built AV solution was installed to easily and simultaneously connect all of the hotels’ 11 meeting rooms, and share content.
The tech solution is perfect for clients looking to safely distance their delegates across multiple meeting spaces.